The Retail Ombudsman (TRO) is an independent, not-for-profit, government approved organisation, authorised by: Chartered Trading Standards Institute, the Civil Aviation Authority and Ofcom, pursuant to The Alternative Dispute Resolution for Consumer Disputes (Competent Authority and Information) Regulations 2015.
If you need advice on your consumer
rights contact Citizens Advice
If you believe that you have encountered a
fraudulent trader contact Trading Standards