Welcome to

The Retail Ombudsman

Mission
Who We Are

We are an independent ‘not for profit’ and impartial organisation that specialises in resolving disputes between consumers and: retailers (in-store and online); supermarkets; garden centres; restaurants and takeaways; hotels and leisure providers; boiler installation and repair providers; and airlines

Vission
Our Credentials

We are authorised by Government to operate as an ‘ombudsman’ as well as being authorised by: -Chartered Trading Standards Institute – in relation to complaints about retailers and traders, under The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015; and - Civil Aviation Authority – in relation to complaints about airlines.

Goal
Our Goal

To provide an independent, impartial review and determination of consumer complaints within our jurisdiction. We aim to complete the process within 60 days of receiving a complete complaint file.

Make a Complaint

Choose the sector you wish to complain about below by clicking the arrows, then click the icon.

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Consumer Advice

Key Personnel

Sir Eric Peacock is the Chairman of our Independent Standards Board. Sir Eric sits on various Government management boards including: UK Trade and Investment and UK Export Finance. He previously sat on the boards of the Foreign Office and the Department for Business
Sir Eric Peacock
Chairman of our Independent
Standards Board
Dean Dunham is our Chief Executive and Chief Ombudsman. Dean is a Barrister and Solicitor-Advocate. He has over 17 years experience in consumer law and is widely considered to be one of the leading authorities in consumer rights and law.
Dean Dunham LLB (Hons)
Chief Executive / Chief Ombudsman
Latest News

Write everything down to backup a potential claim or dispute

July 18, 2016
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What is the takeaway scam?

July 15, 2016
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