Utilities & Home Services

The Retail Ombudsman (TRO) is an independent, not-for-profit, government approved organisation, authorised by: Chartered Trading Standards Institute, the Civil Aviation Authority and Ofcom, pursuant to The Alternative Dispute Resolution for Consumer Disputes (Competent Authority and Information) Regulations 2015.

Data & Statistics

Independent Assessor

If you need advice on your consumer
rights contact Citizens Advice

If you believe that you have encountered a
fraudulent trader contact Trading Standards