Independent Standards Board
The Independent Standards Board plays a vitally important role in ensuring that The Retail Ombudsman remains independent, impartial and fair. Its mandate is, therefore, to:
- Make sure The Retail Ombudsman observes the criteria for ombudsman schemes at all times
- Make sure The Retail Ombudsman observes its own terms or reference and rules at all times
- Make sure The Retail Ombudsman maintains its independence and impartiality at all times, by reviewing and testing a selection of recommendations and determinations each month
The Independent Standards board is therefore completely independent from The Retail Ombudsman. The Board is governed by a set of rules and authorisations known as the “Standards Board Constitution”, a copy of which you can see by clicking here.