Complaints We Can Deal With


Complaints to The Retail Ombudsman is free of charge to consumers.

Who we can hear complaints about?

We can deal with complaints in relation to goods or services purchased either in-store or online from retail businesses, including:

image of complaints the retail ombudsman can deal with
Types of complaint we can deal with

We can deal with most disputes between consumers and traders (which includes airlines, energy providers and retailers), including disputes in relation to:

Complaints we cannot deal with

We cannot deal with complaints about any of the following:

Sector Where you should take your complaint
Financial institutions(i.e. Banks)  

Financial Ombudsman –


Vehicle sales and servicing  

The Motor Ombudsman –


Estate/Letting agents  

The Property Ombudsman –

01722 333306

Ombudsman-Services –


Utility providers (water, gas, electricity) where the complaint is in relation to a domestic bill Consumer Council for Water –

Ombudsman-Services –

Phone service providers  

Ombudsman-Services – www.ombudsman-services/communications



Legal Ombudsman –

0300 555 0333


Other professional advisers Citizens Advice Bureau – who will direct you to the appropriate body


1) Before taking your complaint to any of the above organisations you must first have complained direct to the business that sold you the goods or services.

2) Complaints to The Retail Ombudsman can be submitted without the need for any independent advice or third party representation.