It is important that you provide as much evidence as possible to support your complaint as our recommendations and determinations are based on fact and evidence. Please go through each evidence category below and either press the button to upload relevant evidence, tick the box to to confirm you not have any such evidence or alternatively tick the box to confirm evidence will be posted.
This part of your complaint is very important. We therefore urge you upload as much evidence as possible and to save the form and come back to it if the evidence is not immediately to hand.
evidence & support files
NOTE ** if uploading email correspondences please cut and paste the date, email addresses, sender & recipient info and the content of the email into an MS word or txt file, then upload, alternatively please save each email as a text file.
WARNING ** The sum total of the size of the files uploaded via this form MUST be less than 20Mb. If you have very large files try to compress them before uploading, OR omit them from your initial submission as you will have the opportunity to upload more files later on.