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Guides and Help Sheets

Guides and Help Sheets

The Retail Ombudsman:

The Retail Ombudsman – Service Charter 2017 – Click here to view PDF
The Retail Ombudsman – Guidance On Lodging Your Complaint  2017 – Click here to view PDF

Airline Dispute Resolution:

Airline Dispute Resolution – Service Charter 2017 – Click here to view PDF
Airline Dispute Resolution – Guidance On Lodging Your Complaint 2017 – Click here to view PDF