If you’ve had a dispute with an airport lounge and are looking to escalate your complaint for a swift resolution, The Retail Ombudsman is here to help.
You may have a problem or dispute with a product or service regarding an airport lounge i.e. the airport lounge was closed, no seats were available or the service you received was unsatisfactory. If this is the case, and you have already complained to the provider of the airport lounge, you can use our ‘airport’ complaint form to get your complaint process started.
Please note that to be eligible to make a complaint against an airport lounge, you must have already complained to them directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given the airport lounge eight (8) weeks to respond to your dispute. The Retail Ombudsman can only deal with unresolved complaints.
The airport lounge sector covers complaints against any passenger lounges, airport lounge services or first and business-class airport lounges etc. Below is a list of popular sources of complaints which The Retail Ombudsman handles within the airport lounge sector: