How to make a consumer complaint with a Utilities Switching Services?
If you are a consumer or business and have a dispute with a Utility Switching Service in regards to your electricity, gas, water or communications transfer of supply or service(s) and are looking to escalate your complaint The Retail Ombudsman – Utilities Switching Services Division is here to help you get your dispute resolved.
You may have a problem or dispute with a product or service from your Utilities Switching Services i.e. a dispute regarding the contractual terms, you consider a switching or comparison website miss-led you, you deem a broker misrepresented the transfer options or rates for the supply or services have been miss-sold. If this is the case, and you have already complained to the Utilities Switching Services you can use our ‘Utilities Switching Services’ complaint form to get your complaint process started or check to see if an organisation is a member.
Before making a complaint
Please note that to be eligible to make a complaint against a Utilities Switching Services, you must have already complained to the Utilities Switching Services directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given the Utilities Switching Services eight (8) weeks to respond to your dispute. The Retail Ombudsman can only deal with unresolved complaints.
Which complaints does the Utilities Switching Services Division cover?
The Business Utilities sector covers business complaints against any utility provider for electricity, gas, water and communications supply or services. Below is a list of popular sources of complaints which The Retail Ombudsman handles within the Business Utilities sector: