If you’ve had a dispute with a retailer who sold you a mobile phone handset or accessories and are looking to escalate the complaint for a swift resolution, The Retail Ombudsman is here to help you get your dispute resolved.
You may have a problem or dispute with the mobile phone handset you purchased or the service from the mobile phone retailer was unsatisfactory. If this is the case, and you have already complained with the retailer, you can use our ‘Mobile Phone handset’ complaint form to get your complaint process started. The Retail Ombudsman can then respond to you as soon as possible with a resolution.
Please note that to be eligible to make a consumer complaint against a mobile phone handset retailer, you must have already complained to that retailer directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’)or given the mobile phone retailer eight (8) weeks to respond to your dispute. The Retail Ombudsman can only deal with unresolved complaints.
The mobile phone handsets retail sector covers consumer complaints against any mobile phone shops, mobile repair service shops etc. Below is a list of popular sources of complaints which The Retail Ombudsman handles within the mobile phone handsets retail sector:
PLEASE NOTE: we cannot deal with complaints about airtime or mobile phone contracts.