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Privacy Policy


1. Definitions
1.1. “the Proprietor” means The Retail Ombudsman.
1.2. “the Website” means www.theretailombudsman.org.uk or any sub-domain thereof.

2. Acceptance of Terms and Conditions
2.1. By accessing and using the Website you agree to be bound by these terms and conditions of use and these terms shall take effect immediately upon your first use of the Website and continue to apply each time you use the Website. If you do not agree with these Terms and Conditions of use you should not use or access the Website.
2.2. These terms and conditions may be changed at any time and without prior notice. You should check these terms and conditions of use regularly for updates and your continued use will deemed to be an acceptance of the revised or amended terms. If you do not agree with any changes you should cease using or accessing the Website immediately.

3. Intellectual Property
3.1. Except as may be explicitly stated, all intellectual property in the Website or any of its content including but not limited to all copyright, trade marks and names, service marks, text, graphics, branding, themes and website design are the property of or licensed to the Proprietor or are otherwise used lawfully and with authority.
3.2. You agree and acknowledge that in accessing the Website you do so only for your own personal use and benefit and that none of the content contained on the Website may be downloaded, copied, reverse engineered, sold, broadcast, distributed or used for any commercial purpose except that you may download and copy content from the Website for your own personal non-commercial use.

4. Content and Contribution
4.1. The Proprietor may change or remove the Website or its content or any part thereof without prior notice and no liability is accepted to you for any such changes.
4.2. None of the content of the Website is intended to be taken as advice or recommendation, professional or otherwise, and should not be relied upon by you in making or reaching any decision or conclusion.
4.3. Where the Website permits you or any other user to contribute content in any form, including but not limited to posting comments and uploading files (“User Contributions”) the following shall apply:
a) The Proprietor accepts no responsibility whatsoever for User Contributions or for any distress, injury or damage which they may cause.
b) No User Contribution shall at any time be taken as representing the views, opinions or policies of the Proprietor or any officer thereof.
c) The Proprietor accepts no responsibility for the correctness or accuracy of any User Contribution, and where you rely on any information, advice or opinion contained in a User Contribution, you do so at your own risk.
d) The owners of the Website reserve the right to control User Content which appears on the Website and may remove without prior notice any User Content which they at their sole discretion deem to be unfit or inappropriate for any reason.
e) While every effort is made to ensure that advice is accurate, it does not constitute legal advice tailored to your individual circumstances. If you act upon it, you acknowledge that you do so at your own risk.

5. Legal Documents
5.1. All Court and Government Forms hosted on this website are Crown Copyright. They are hosted for reference and for download free of charge.
a) Under the terms of the copyright waiver on Government forms as set out in the 1999 White Paper “Future Management of Crown Copyright” and as advised by the Office of Public Sector Information; OR
b) With the permission of the relevant Government agency or officer.
5.2. The Proprietor makes every endeavour to ensure that all Court and Government Forms hosted on this website are kept up to date, but cannot guarantee that the documents are the latest versions.

6. Links to Third Party Websites and Resources
The Website may contain links or references to external websites or resources which are owned, controlled or hosted by third parties. Any such linking or reference does not constitute an endorsement of, claim to ownership over or assumption of responsibility for any of the content of these external websites or resources by the Website or the owners of the Website.

7. Disclaimers and Liability
7.1. The Proprietor makes no guarantee or warranty of any kind, whether express or implied with regard to any of the following:
a) The uninterrupted or stable availability, accessibility of the Website or any of its content.
b) The suitability or compatibility of the Website or any of its content with any computer system, software or information storage or retrieval system.
c) The security of the Website or its content, or of any information which you submit to the website.
d) The absence of virus or malicious software or machine readable code anywhere on the Website or in its content.
7.2. The owners of the Website disclaim absolutely and to the fullest extent permitted by law any and all liability for all loss or damage which may be caused by using or accessing the Website or its content, whether direct or consequential and howsoever caused.
7.3. Nothing in these terms or conditions shall be construed or interpreted as attempting to exclude or limit liability for death or personal injury which results from the negligence of the owners of the Website or any of their agents or employees.

8. Jurisdiction and Severability
8.1. All clauses, subclauses and parts thereof shall be severable and shall be read and construed independently. Should any part of these terms and conditions be found invalid this will not affect the validity or enforceability of any other provision or of these terms and conditions as a whole.
8.2. These terms and conditions shall be construed and interpreted in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

Protection of data
The Retail Ombudsman complaint form and portal has been secured by SSL (Secure Sockets Layer), this is a standard security technology for establishing an encrypted link between a server and a client, when entering the dashboard you will see the website address will change to HTTPS (Hypertext Transport Protocol Secure) in the URL, which protects the integrity and confidentiality of your data. For example, when a user enters data into a form on the dashboard, the SSL protects that user’s personal information and ensures that the user communicates with the authorized owner of the site.

With HTTPS, information is secured via Transport Layer Security protocol (TLS), which provides three key layers of protection:

Data protection registration reference: ZA093108