What to do before you come to us?

To be eligible to make a complaint against a retailer, airline, airport or business utilities provider you must have already complained to that business/company directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the business/company eight (8) weeks to respond to your dispute. The Retail Ombudsman, Aviation Dispute Resolution and UtilitiesADR can only deal with unresolved complaints.

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